How we protect your privacy
SSL encryption
All your data is protected with 256-bit SSL encryption. No third party can access your information.
Secure Data Storage
Your personal information is stored on secure servers, with regular backups and security audits conducted.
No Sale of Personal Data
Your data is never sold to advertisers or third parties. Your privacy is our priority.
KYC protection
Documents submitted for identity verification are used solely for that purpose and are stored under strict security controls.
Data Controls
You may contact us at any time to view, update, or delete your information.
Cookie Controls
We only use essential cookies. You can manage cookie preferences at any time through your browser settings.
1 Introduction
Eeqq (eeqq.bio) is a trusted online gaming platform serving users in Bangladesh and around the world. For us, your privacy is not just a compliance requirement — it is the foundation of every decision we make.
This Privacy Policy clearly sets out what types of information eeqq collects, why it is collected, how it is stored, and under what circumstances it may be shared. This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.
Whether you register on eeqq, use our services, or simply browse our website — this Privacy Policy applies in all cases. If anything is unclear or you have questions, do not hesitate to reach out to our support team.
2 What information we collect
Eeqq collects your information through various means. Full details are provided below:
| Data Types | What Information We Collect | When is it collected |
|---|---|---|
| Personal Information | Name, date of birth, gender, nationality | At the Time of Registration |
| Contact Information | Email, mobile number, address | During Registration & KYC |
| Identity Verification | NID, passport, selfie photo | KYC verification timeline |
| Financial information | Payment methods, transaction history | During Deposits & Withdrawals |
| Technical Information | IP address, device information, browser | Automatically at Each Session |
| Gaming Activity | Betting history, game records | During Gameplay |
3 How your information is used
Eeqq uses your information solely for the purposes listed below:
- Account management: Your personal information is used to create, verify, and maintain your account.
- Identity Verification: Identity verification is performed during the KYC process to maintain a secure platform.
- Financial transactions: Financial information is used to process deposits, withdrawals, and bonus payouts.
- Customer Support: Your information helps us resolve issues and handle complaints effectively.
- Fraud Prevention: Technical data is used to detect and prevent suspicious activity.
- Legal obligations: Data retention and use is required to comply with applicable laws.
- Service Improvement: Gaming activity data is analyzed to further improve the user experience.
- Marketing Communications: You will be informed about promotions and offers, subject to your consent.
Eeqq never uses your information beyond the purposes stated above. Should any new use arise in the future, this Privacy Policy will be updated and you will be notified accordingly.
5 Security Measures
Eeqq employs the latest technologies and methods to keep your data secure. Our security framework is structured across the following layers:
- Transmission Security: All data is transmitted with TLS 1.3 / SSL encryption.
- Storage Security: Data stored on our servers is protected with AES-256 encryption.
- Access control: Only authorized personnel can access specific data, and every access is logged.
- Regular Audits: Regular system audits and penetration testing are conducted by security specialists.
- Two-Factor Authentication: Two-factor authentication is available for added security when logging into your account.
- Firewall & DDoS Protection: Advanced server-level firewalls and intrusion prevention systems are active.
While we maintain the highest security standards, no method of transmission over the internet is 100% secure. We strongly recommend keeping your password strong, never sharing it with anyone, and avoiding logging in from unfamiliar devices.
6 Cookie Policy
Cookies are small data files stored in your browser. eeqq uses the following types of cookies:
- Essential cookies: Required for the core operation of the website. Without these, the site will not function properly.
- Functionality Cookies: Helps remember your preferences such as language, theme, and similar settings.
- Analytics Cookies: Usage data helps us understand which parts of the site are most visited; this information is anonymized.
You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site. eeqq does not use third-party advertising cookies.
7 Your rights
Under eeqq's Privacy Policy, you are entitled to the following rights:
Right to Access
You have the right to know and access what information we hold about you.
Right to Rectification
You may request corrections if any of your information is inaccurate.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Object to Processing
You may opt out of the use of your data for marketing purposes.
Data Portability
You may request a copy of your data in a structured format.
Right to Restrict Processing
You may request that the processing of your data be restricted in certain circumstances.
To exercise any of the above rights, please contact our support team. We typically respond to requests within 30 business days.
8 Data Retention
Eeqq does not retain your data indefinitely. Retention periods vary by data type and are outlined below:
- Account information: Throughout the active account period and up to 5 years after closure.
- Financial transaction records: Retained for a minimum of 7 years due to legal obligations.
- KYC documents: Up to 5 years after account closure.
- Gaming Activity: Detailed records are retained for up to 3 years on active accounts.
- Contact History: Chat and email interactions with customer support are retained for up to 2 years.
Once the designated retention period expires, data is securely deleted or anonymized. Where legal obligations apply, the relevant data is retained in accordance with applicable law.
9 Minor protection
Eeqq strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
Age verification is carried out at registration. If we become aware that a user is under 18, their account will be closed immediately and all collected data will be deleted.
10 Policy Changes
Eeqq may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be displayed on the website homepage.
- Updates will be communicated to the registered email address.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of eeqq after an updated policy is published will be considered as your acceptance of the revised terms. We encourage you to review the Privacy Policy periodically.
11 Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact our dedicated privacy team:
We take all privacy-related requests seriously and aim to respond within 30 business days.
We are committed to your security
Join eeqq and enjoy a fully secure gaming experience. Your data is safe with us.